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Dispatcher
Duties Include: Answering and routing all calls to necessary departments. Troubleshooting technical calls, creating work orders and dispatching Helpdesk to address issues or schedule onsite service calls accordingly. Level 1 or better technical skills needed to troubleshoot issues and assist in resolutions. Work closely with Technicians and assist in research, part returns, and warranty requests. Manage the schedules of Field and Helpdesk Technicians. Excellent Oral Communication, Customer Service, and Phone skills are a must. Applicant should be proficient in Microsoft Office Applications – Outlook, Excel, and Access. They should also possess knowledge of PC infrastructure and basic Networking.
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PC/Network Technician
Duties include: Participate in all aspects of the technical
services department. Assist in the creation and implementation of new technical
support and preventative maintenance programs for existing and potential clients.
Contact, interact, assist, and track current and new clients. Conduct on-site
technical visits, both scheduled and as a result of immediate calls for quick-response
trouble-shooting. Maintain hardware and software inventories; order, track,
and receive new hardware and software and replacements parts, as required.
Act as a help desk manager - respond, and/or seek assistance, and reply to
incoming phone calls and emails in regard to technical inquiries. Assist in
the response to RFPs and RFIs. Participate in external sales calls and related
marketing activities. Report to the Technical Services Director. Qualifications:
Technical or associates degree in information technology or related field or
related experience. Demonstrated experience in supporting Microsoft Office
and Windows/Mac OS desktop operating systems is required. A+ and/or Net+ certification,
a plus. Cisco and/or Microsoft MCSE/MCA, a plus. Hands-on experience as a network
administrator in an NT/2000 environment and experience in supporting Microsoft
Office and Windows desktop operating systems is desired. Experience in the
support of remote locations via the Internet is desirable. Experience in Microsoft
Outlook or Lotus Notes administration and experience with Gateway/Dell desktops
and servers desirable. Knowledge of hubs, switches, routers, and TCP/IP is
also desirable. Experience in supporting Macintosh users helpful. Demonstrated
ability to work as an energetic team member, interest in emerging technologies,
and excellent verbal communication skills are essential. Fulltime. Competitive
salary and benefits.
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Multimedia Designer/Web Designer
Duties include:
Development, design and maintenance of multiple client Internet/Intranet
sites, departmental
technical liaison with the IT staff and outside vendors, evaluate and make
recommendations of new technical architectures and technologies, train
clients in the basic use of web editing software and ftp protocols, and
provide regular assessment/status reporting to management. Participate
in the creation and implementation of new sales and marketing strategies.
Maintain the corporate web site(s), ensuring that all remain fully operational
and performing efficiently, while developing new ways to improve site performance,
ease of navigation, and usage. Interact with current and potential clients,
and provide updates and reports of progress, as required. Develop and design
corporate marketing materials. Produce various, client-specific multimedia
products, as required. Assist in the response to RFPs and RFIs. Report
to the Multimedia Director. Qualifications: Technical and/or two-year associates
degree in graphic design/web design or equivalent experience. Technical
knowledge and hands-on experience with Web technologies: HTML, JavaScript,
Macromedia products (Dreamweaver, Flash, Cold Fusion, and Fireworks), and
dynamic programming, using :Microsoft ASP, Perl, and PHP. Graphic design
experience using Adobe products (PhotoShop, Illustrator, Acrobat). E-commerce
experience, a plus. A portfolio of past work should be submitted with resume.
One year of experience managing technical projects with minimal supervision.
Excellent ability to understand graphic design fundamentals and implement
site navigation. Good oral and written communication skills. Ability to
quickly learn new Web and server-based communication technologies. Team
player. Fulltime. Competitive salary and benefits.
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Outside Sales Associate
Duties include: Responsible for external
sales and related marketing activities. Participate in all aspects
of the sales
and marketing department. Assist in the creation and implementation of
new sales and marketing strategies. Contact, interact, assist, and track
current and new clients. Conduct market research and analysis. Prepare and track responses to RFPs
and RFIs. Prepare and track proposals and contracts. Report to the Sales & Marketing
Director. Qualifications: College degree or equivalent experience. Results
orientated and client focused. Knowledge of Internet industry and operations
required. Possess strong leadership qualities in the information technology
field capable of providing technical direction for projects and solutions.
Project management experience, a plus. Exhibit effective verbal and written
communication skills. Excellent interpersonal skills. Ability to interface
with all levels of management and employees. Experience with Microsoft
Office; hands-on experience with Web editing software a plus. Fulltime,
Part-time or Contract. Initial draw provided. Commission based on meeting
sales goals. Limited benefits.
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Sales, Marketing & Administrative Associate
Duties include: Participate
in all aspects of the sales and marketing department. Assist in the creation
and implementation of new sales and marketing strategies. Contact, interact,
assist, and track current and new clients. Conduct market research and
analysis. Assist in the response to RFPs and RFIs. Participate in external
sales calls and related marketing activities. Assist with general office
administrative functions, i.e., preparing correspondence, distributing/filing
of materials, financial transactions, monitoring budgets, and answering
general inquiries. Report to the Sales & Marketing Director. Qualifications:
Two-year associates degree or equivalent experience. Two years of customer
service and/or sales and marketing experience and interaction with diverse
personalities at all organizational levels. Excellent oral and written
communication skills; bilingual (Spanish and English, preferred). Good
analytical skills. Good computer expertise; experience with Word, Excel,
Access, and QuickBooks, a plus. Good working knowledge of technologies
used on the Internet and the Web. Manage multiple priorities. Flexibility.
Initiative. Team player. Part-time; potential for Fulltime. Competitive
salary and benefits.
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